Payment is due before the scheduled session. STLEQ Therapy Payment and Refund Policy
Bythe end of a session, client(s) can commit to FOUR (4) 45-minute sessions total and pre-pay a total sum of $600--- Their FORTH SESSION IS BILLED at $95.00 for a savings of $100. This option for savings is offered to encourage clients to make a commitment to therapy.
Coaching/Consulting Retainers
Here is how coaching/consulting works with Dr. Patt.
• Review the six coaching packages below to discover which package fits your needs best. Select one OR e-mail/call 877-447-3262 with questions.
• After your advance retainer is received, we will send you a Welcome Packet. This requests basic personal info and forms on which you provide an overview of your beginning question/goal.
• Be complete with your information because Dr. Patt will review the Welcome Packet in advance in preparation to meet you.
• After you complete it and send it in, you are ready to schedule your first session.
• You will receive a link to Dr. Patt’s video chat room confirming your appointment day and time.
• Please review the reschedule, cancellation, and refunds policy. Be sure to follow those guidelines if you need to cancel or reschedule the appointment time reserved for you.
• All packages are paid in advance. Refunds for unused minutes are provided in accord with the reschedule/cancellation policy for any package which is cancelled in writing for any reason.
• Because the hourly rate decreases with the larger packages, the value refunded for all unused package minutes is figured at the base hourly rate for the next lower package multiplied by the time completed. That number is subtracted from the amount you paid as your retainer. That remaining balance is your refund.
For example, cancelling the #2 package is refunded at the package #1 hourly rate, #3 at the # 2, #4 at the #3, and so forth. Specific hourly rates are included in the reschedule/cancellation policy.
NOTE: Retainers/packages are subject to change without notice.
#1 Relationship Focus Special/ Couple/Wedding Gift
$160 Advance Retainer-1/30 minute OR 2/15 minute Video Chat Session(s)
#2 Jump Starter: Get Smart, Not Lucky
$315 Advance Retainer: 2/30 Minute Video Chat Sessions
#3 Touch Base: Emotional Intelligence for Your Personal Life or Career
$575 Advance Retainer: 4/30 Minute Video Chat Sessions
#4 Bronze Finisher: You Have to Start Somewhere to Get Anywhere!
$575 Advance Retainer 4/15 Minute Sessions & 2/30 Minute Video Chat Sessions
#5 Silver Success: Enrichment and Advancement
$1080. Advance Retainer- 8/30 Minute Video Chat Sessions
OPTION-SEIP online EQ Assessment $275
#6 Go Gold: Online Emotional Intelligence Assessment and Coaching**
$1700 Advance Retainer-- 12/30 Minute Video Chat Sessions—
Includes Online Social & Emotional Intelligence Profile/SEIP Assessment (LINK) ($275 value) with downloadable comprehensive results/graph and a self-help guide
All Scheduled Services-Individual and Package Sessions are subject to these policies:
Cancelled Pre-Paid Coaching Packages**
“Per session fee” for larger prepaid coaching package is discounted, i.e. more sessions for lower cost for each.
You may cancel your package at any time for any reason. Your refund is calculated on a pro-rated basis, that is, when you do not use all of your prepaid sessions, the amount you owe “per session” is determined by the “per session fee” of the lower priced package relevant for the sessions you used-- multiplied by the number of sessions completed. You “lose” the discount applied to the larger package single session price when you do not complete the package.
As a possible option to cancellation, you may transfer your unused package session(s) to another person who qualifies as an appropriate “coaching” client by STLEQ.
Cancelled Pre-Paid Therapy Bundles**
“Per session fee” for the prepaid therapy bundles is discounted, i.e. more sessions for lower cost for each. The refund for each unused session is pro-rated based on the per session fee of the relevant lower bundle.
Cancelled Contracts for On-Site Training and Classes
Contract will contain specific cancellation policies. Additional fees reflecting travel expenses, cost of materials, and custom preparation may be included per contract terms.
SEIP Assessment
SEIP assessments included in any package, such as the Go Gold, and after the personal code provided, $175 will be charged for the assessment and added to the total for the sessions completed. The SEIP may not be transferred to another person.
Refunds for the SEIP, paid for separately, will be refunded at the full price paid but only when the personal code to take the assessment has not been provided.
Product Return
Is determined on an individual basis.
**A complete table of the refund calculations for packages/bundles is available on request.
Payment is due before the scheduled session. STLEQ Therapy Payment and Refund Policy
Before or at the end of a session, client(s) can commit to FOUR (4) 45-minute sessions total and pre-pay a total sum of $780--- Their FIFTH SESSION IS BILLED separately at $95.00 for a savings of $100. This option for savings is offered to encourage clients to make a commitment to therapy.
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